This page contains the Privacy Policy, Terms of Service, Acceptable Use Policy, and Service Contract for the website and internet services provided by Photon.Net. Paying clients or prospective clients should also review the Service Contract section below, which contains additional rules applicable to active accounts. Domain-name-specific legal terms (ICANN policies, registrant rights, and registrar terms) are linked separately on this page and are not reproduced in full here.
Effective Date: July 19, 2026
PHOTON NET LLC ("Photon.Net," "we," "us," or "our") is a United States-based provider of web hosting, domain name registration, SSL certificates, website development, server administration, website administration, custom support services, Software-as-a-Service, AI agent training services, and related internet services (collectively, the "Services"). All of our data-center infrastructure is located in the United States.
We respect the privacy of every individual who visits www.photon.net (the "Website") or purchases our Services. This Privacy Policy explains how we collect, use, disclose, and protect personal information, and describes the choices available to you.
This Privacy Policy applies to information we collect from:
This Policy does not apply to websites hosted by Photon.Net that are owned and operated by our customers. Customers are solely responsible for the personal information they or their end-users store on our servers and for compliance with all applicable privacy laws.
Account & Billing Information (Customers)
Name, business name, email address, physical address, phone number, payment-method details (processed and stored by our third-party payment processors), domain names, and account configuration data.
Support & Communications Information
Information you provide when you open a support ticket, call us, use our chat tools, or email us. This may include technical logs, screenshots, and the content of your communications.
Marketing & Event Participants
Name, email address, and other contact details you voluntarily provide when subscribing to newsletters, participating in surveys, or registering for events.
Automatically Collected Technical Data (Website Visitors & Customers)
IP address, browser type and version, operating system, referring URLs, pages viewed, date/time stamps, and similar diagnostic data collected via server logs and cookies.
AI Support Interactions
When you interact with our AI-assisted support tools (described below), the content of those interactions may be processed to generate responses and improve service quality.
We use cookies, pixels, and similar technologies to operate the Website, remember preferences, analyze traffic, and (where permitted) deliver relevant marketing. You can control cookies through your browser settings. Disabling certain cookies may limit Website functionality. For more information about cookies, visit www.aboutcookies.org.
In jurisdictions that require consent for non-essential cookies, we will request that consent before placing such cookies.
We use artificial-intelligence tools to assist our human support staff and, in some cases, to provide initial automated responses or ongoing support conversation. These tools currently include large language models operated by xAI (Grok) and OpenAI (ChatGPT). When you interact with our support systems:
Additional details about the data practices of these providers are available in their own privacy policies (xAI and OpenAI).
We do not sell your personal information. We may share information only as follows:
We use the hCaptcha security service provided by Intuition Machines, Inc. to protect forms and ticket submissions from spam and automated abuse. hCaptcha may collect IP address, browser data, and interaction metrics. Processing is based on our legitimate interest in securing the Website. See hCaptcha's Privacy Policy and Terms of Service at https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms.
Marketing Opt-Out - You may unsubscribe from promotional emails at any time by using the link in the email or by contacting us at admin@photon.net. Transactional and account-related messages cannot be opted out of while you maintain an active account.
Account Information - You may update or correct most account data by logging into your control panel or by emailing us.
We are a Wyoming limited liability company. We process personal information in the United States. By using our Services or providing us with personal information, you consent to the transfer of that information to, and processing of that information in, the United States.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for the life of the account plus a reasonable period afterward for backup, legal, and audit purposes. Support tickets and logs are retained according to our internal retention schedules.
We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. Use of our Services by anyone under 18 is prohibited. If you believe we have collected personal information from a person under 18, please contact us so we can delete it.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after the effective date constitutes acceptance of the revised Policy. If you disagree with material changes, you may terminate your Services.
PHOTON NET LLC
1309 Coffeen Ave Ste 12723
Sheridan, WY 82801
USA
Email: admin@photon.net
All access to and use of the Services available through Photon.Net's servers and Website are subject to these Terms of Service. By creating an account, purchasing Services, or using the Website, you agree to be bound by these Terms.
The Services are provided "as is" and "as available." To the maximum extent permitted by law, Photon.Net disclaims all warranties, express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
The Services are not designed, intended, or warranted to be compliant with the Health Insurance Portability and Accountability Act ("HIPAA") or any similar health-data privacy law. Photon.Net does not sign Business Associate Agreements. You are expressly prohibited from using the Services to store, process, transmit, or otherwise handle Protected Health Information (as defined under HIPAA) or any data that would require HIPAA compliance. Any such use is a material breach of these Terms and grounds for immediate account termination without refund.
To the maximum extent permitted by law, Photon.Net and its officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or cost of substitute services, arising out of or related to the Services or these Terms, whether based on contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or related to the Services or these Terms shall not exceed the amounts actually paid by you to Photon.Net for the Services giving rise to the claim during the twelve (12) months preceding the claim (or, if no amounts were paid, fifty U.S. dollars).
Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions the above limitations apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless Photon.Net and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your content or data; (c) your violation of these Terms or any applicable law; or (d) your infringement of any third-party right.
You may use the Services only for lawful purposes and in accordance with this Acceptable Use Policy. Prohibited activities include, but are not limited to:
Photon.Net reserves the right to investigate violations and to suspend or terminate accounts, with or without notice, and without refund, when we reasonably believe a violation has occurred. We may also report illegal activity to law enforcement.
You are solely responsible for all content, data, and software you place on our servers. Photon.Net does not pre-screen customer content and exercises no editorial control except when necessary to enforce these Terms or comply with law.
Our control panels may include Softaculous or similar auto-installers that offer third-party open-source applications. These applications are provided by their respective authors. Photon.Net provides the installation mechanism as a convenience only and does not support, warrant, or assume liability for the applications themselves. You are responsible for keeping installed applications updated and secure. Always back up databases before applying upgrades.
Photon.Net may maintain internal backups for disaster-recovery purposes. These backups are not a substitute for your own backup strategy. We do not guarantee the availability, completeness, or integrity of any backup. If you request restoration of data from our emergency backups for reasons not caused by our infrastructure failure, and your account does not include Extensive Backups service, a restoration fee (minimum $50) will apply. You are strongly encouraged to maintain independent, off-site backups of all critical data.
Domain registrations and renewals are final; refunds are not available once the domain has been registered or renewed at the registry. You are responsible for ensuring the accuracy of domain data and for renewing domains before expiration. Auto-renewal is enabled by default; you may disable it in your account panel. Detailed domain policies are governed by ICANN rules, the applicable registry, and our registrar's terms (linked separately on this page).
Fees are due as stated on your invoice or order form. Late payments may incur a late fee and/or interest. Accounts more than thirty (30) days past due may be suspended without refund. We reserve the right to refuse, suspend, or terminate service for any reason permitted by law, including violation of these Terms, abusive behavior toward staff, or non-payment.
Either party may terminate the Services by written notice. Upon termination you remain responsible for all fees incurred through the termination date. We are not obligated to provide data migration or forwarding services after termination, although we may do so at our discretion for a fee.
Email is our primary method of billing and support communication. You agree to maintain a current, working email address in your account and to monitor it regularly. Failure to receive invoices or notices because of an outdated email address does not relieve you of payment obligations or the consequences of non-payment. We are under no obligation to contact you by postal mail.
We may modify the Services or these Terms at any time. Material changes to the Terms will be posted on this page. Continued use of the Services after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the Services and may terminate your account.
Photon.Net shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or failures of telecommunications or internet infrastructure.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Wyoming (or by remote means if agreed). Judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to a jury trial and to participate in a class action.
Claims must be filed within one (1) year after the claim arises, or be forever barred.
These Terms, together with any order forms, schedules, and the Privacy Policy, constitute the entire agreement between you and Photon.Net regarding the Services and supersede all prior agreements. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them freely. Headings are for convenience only.
Use of Photon.Net's Services constitutes acceptance of these Terms.
This Service Contract forms part of the overall agreement between you ("Customer") and PHOTON NET LLC ("Photon.Net"). By purchasing or using the Services you agree to the following additional terms.
Photon.Net will provide the email, web hosting, domain, and related services described in your order or account control panel. Fees are as stated on your order or invoice and are payable by the due date shown.
Late payments are subject to a late fee of five percent (5%) of the overdue amount if not received within five (5) days of the due date, and interest at the rate of 1.5% per month (or the maximum rate permitted by law) thereafter. Accounts more than thirty (30) days past due may be suspended without refund and reactivated only at our discretion after full payment of all outstanding amounts.
Photon.Net exercises no control over the content of information passing through our servers except as required to enforce the Acceptable Use Policy or comply with law. We make no warranty regarding the accuracy, legality, or suitability of any customer content.
We will use commercially reasonable efforts to protect the integrity of data stored on our servers using industry-standard security practices. We do not guarantee against data loss. You are solely responsible for maintaining your own backups. Our internal backups are for emergency recovery only and are not guaranteed to be available or complete.
In addition to the limitations stated in the general Terms of Service, Photon.Net's total liability under this Service Contract shall not exceed the fees actually paid by you for the then-current service period giving rise to the claim.
The Acceptable Use Policy set forth above is incorporated into this Service Contract by reference. Violation may result in immediate suspension or termination without refund.
You retain all rights to the content you upload. Photon.Net will not reproduce your content except as necessary to provide the Services or as required by law. We reserve the right to display a link to your site on our own marketing materials unless you request otherwise in writing.
This Agreement continues until terminated by either party. You may terminate by canceling services in your control panel or by written notice. We may terminate for convenience or for cause (including non-payment or AUP violation). Upon termination we have no obligation to retain or forward your data beyond any brief grace period we may offer at our discretion.
We may modify the Services or this Agreement upon notice (including by posting on our Website). Continued use after notice constitutes acceptance.
This Service Contract is governed by Wyoming law. Disputes are subject to the arbitration provisions set forth in the general Terms of Service.
Use of Photon.Net's resources constitutes acceptance of this Service Contract.
The following high-level terms apply when you engage Photon.Net for website development, application development, AI-assisted development, or related professional services. These terms are general in nature. Specific projects will be governed by a separate Statement of Work, proposal, or development agreement that incorporates these terms by reference. In the event of conflict, the project-specific agreement controls.
The exact scope, deliverables, timeline, and fees for any development project will be defined in a written Statement of Work or proposal accepted by both parties. Work outside the agreed scope requires a change order and may incur additional fees.
You are responsible for:
Photon.Net may use artificial-intelligence tools (including but not limited to large language models such as Grok, Claude, and Gemini, code-generation assistants, and design tools) to assist in research, drafting, coding, content generation, testing, and documentation. All AI-assisted output is reviewed by human developers before delivery. You acknowledge that AI tools may occasionally produce inaccurate or incomplete results; final responsibility for reviewing and approving all deliverables rests with you.
Upon full payment of all fees due for a project, Photon.Net assigns to you all right, title, and interest in the custom work product created specifically for you under that project (excluding pre-existing tools, libraries, frameworks, and generic methodologies that we use across clients). Third-party and open-source components remain subject to their respective licenses. You grant us a limited license to display the completed work in our portfolio and marketing materials unless you request otherwise in writing.
Development services are provided on a professional-services basis. Except as expressly stated in a project agreement, we make no warranties regarding fitness for a particular purpose, uninterrupted operation, security, accessibility compliance, search-engine ranking, or freedom from defects. Open-source software, third-party plugins, themes, and APIs are provided "as is" under their own licenses; we assume no liability for them.
To the maximum extent permitted by law, our total liability arising out of any development project shall not exceed the fees actually paid by you for that specific project. We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data.
The number of revision rounds included is stated in the project agreement. Additional revisions are billable. Deliverables are deemed accepted if you do not provide written notice of non-conformance within the acceptance period specified in the project agreement (or ten business days if none is specified).
Photon.Net is an independent contractor. Nothing in these terms creates a partnership, joint venture, or employment relationship.
These general development terms are intentionally high-level. Detailed provisions regarding timelines, payment schedules, change control, maintenance, support after launch, confidentiality, and other project-specific matters will be set forth in the applicable Statement of Work or development contract. That document controls in the event of any conflict.
Last updated: July 19, 2026.
All domain name registrations, renewals, and transfers are subject to the following Terms of Service:
ICANN's "Uniform Domain Name Dispute Resolution Policy"
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ICANN's "Registrant Rights and Responsibilities"
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